Privacy Policy
Last updated: July 10, 2026
LoadLM LLC ("LoadLM," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, or use our logistics services.
1. Information We Collect
We may collect the following categories of information:
- Contact information you provide (name, email, phone number, company).
- Shipment information (origin, destination, cargo type, tracking numbers).
- Payment and billing information processed by our payment providers.
- Usage data such as IP address, browser type, pages visited, and referring URLs.
- Cookies and similar technologies used to operate and improve the site.
2. How We Use Your Information
- To provide, operate, and improve our logistics services.
- To respond to quote requests and customer inquiries.
- To process payments and fulfill contractual obligations.
- To comply with legal, tax, and regulatory requirements.
- To send service updates and, where permitted, marketing communications.
3. How We Share Information
We do not sell your personal information. We may share information with:
- Carriers, brokers, and service providers necessary to fulfill shipments.
- Vendors who provide hosting, analytics, payment processing, and communications tools.
- Authorities when required by law, subpoena, or to protect our rights.
- A successor entity in the event of a merger, acquisition, or sale of assets.
4. Data Retention
We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
5. Your Rights
Depending on your state of residence (including California, Colorado, Virginia, Connecticut, and Utah), you may have the right to access, correct, delete, or port your personal information, and to opt out of certain processing. To exercise these rights, contact us at the address below.
6. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children.
7. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure.
8. Third-Party Links
Our website may link to third-party sites. We are not responsible for the privacy practices of those sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date reflects the latest revision.
10. Contact Us
LoadLM LLC
Email: privacy@loadlm.com